Don't gamble with your community. Verint is your best bet!
We chose to migrate our robust, customer support community to the Verint/Telligent platform two years ago. Our public, external community …
Overview
What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Senior Community Strategist
Analog Devices (Electrical & Electronic Manufacturing, 10,001+ employees)
Pricing
N/A
Unavailable
What is Verint Community?
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
16 people also want pricing
Alternatives Pricing
What is Bettermode?
Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime…
What is Thinkific?
Thinkific headquartered in Vancouver provides their system for online course and content creators to distribute their lessons to unlimited students, featuring content schedule distribution, some marketing features, certifications, as well as quizzes and surveys.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Verint Community?
Verint® Community™, formerly known as Telligent, is an online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce.
Verint Community can be used to reduce demand for support, elevate the voice of the customer, and enhance team productivity.
The vendor states that customers have seen, for example, >40% average decrease in support cases within the first 6 months of adoption, and 33% YoY decrease in support costs.
Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems.
Verint Community Features
- Supported: Discussion and Q&A Forums w/Verified Answers
- Supported: Blogs
- Supported: Wikis
- Supported: Knowledge base
- Supported: File/Resource Gallery
- Supported: Polls
- Supported: Public, Private, and Semi Public or Private Groups/Micro-communites
- Supported: Gamification
- Supported: Member Presence Indication / Expert Finder
- Supported: Private Messaging
- Supported: Reputation Scoring Model
- Supported: Content and People Recommendation Engine
- Supported: Engagement Reporting (w/ Data Visualization)
- Supported: Flexible UI configurable at site and group level
- Supported: Case Integration w/Salesforce CRM, MS Dynamics, and ServiceNow
- Supported: Automation Studio : Built-in Developer Tools
- Supported: Widget Studio : Built-in Developer Tools
- Supported: Theme Studio : Built-in Developer Tools
- Supported: Articles
- Supported: Ideation
- Supported: Marketplace
- Supported: Mobile
Verint Community Screenshots
Verint Community Videos
Customer Story: Analog Devices Advances Digital-First Engagement for Customers and Employees
Verint Community product DEMO
MyOlympus Community Promo
Hear how Verint Community provides Lenovo, a global technology company employing 82,000 people around the world and serving millions of customers every day in 180 markets, with a unified platform to host its global communities and maximize the opportunity for engagement across its business segments.
Verint Community Integrations
Verint Community Competitors
Verint Community Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, French, German, Italian, Brazilian Portuguese, Dutch, Japanese, Simplified Chinese, Others available upon request |
Verint Community Downloadables
Frequently Asked Questions
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.
Higher Logic Thrive, Salesforce Experience Cloud, and Khoros Communities are common alternatives for Verint Community.
Reviewers rate Support Rating highest, with a score of 10.
The most common users of Verint Community are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(45)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
November 07, 2023
Don't gamble with your community. Verint is your best bet!
Score 10 out of 10
Vetted Review
Verified User
We chose to migrate our robust, customer support community to the Verint/Telligent platform two years ago. Our public, external community serves our customers' product support needs and is also utilized by ADI engineers across the organization. We made the decision to move to Verint/Telligent after careful analysis of several community platforms. Verint/Telligent checked "all the boxes" and fulfilled our business needs for a platform that could continue to grow and evolve with our community.
- A wealth of OOTB functionality, keeping customization light if preferred.
- Insightful analytics built into the platform.
- Automation rules that can be written to update permissions and send emails. (Lots of capability to tap into here.)
- You can control permissions down to the content level.
- Accessing user view widgets for personalization.
- Blogs can be saved in draft state for editing and can be set to publish at a future date. I schedule out 3-4 weeks of content at a time!
- Because of the detailed permission structure it can take some time to assign permissions to new groups. I believe Telligent is working on permission inheritance for a future release.
- Cannot edit tags without editing content.
- Would like to be able to report on content by keyword. Results such as how many pieces of content contain a specific keyword, when they were created and by whom. Tag cloud is available but would like a report to share with our business units.
- Verint does not market this hidden gem.
- The response time reporting has allowed greater visibility into our ability to meet our SLA. Transparency for the forum managers allows for them to manage their teams more easily and see where support may need to be augmented.
- Engagement tracking is easier to evaluate with four levels of engagement being monitored. We can target campaigns based on the activities of the four engagement types.
- Jive-x (Discontinued), inSided Social Business Platform, Higher Logic and Khoros Communities (Formerly Spredfast + Lithium)
As stated in my opening, Verint fulfilled all of our business needs and has the most robust out of the box functionality. Many of the other platforms require heavy customization for design and reporting. Telligent has a full library of drag and drop widgets and a theme studio that allows community managers to design group pages and update their theme without having to be technically savvy. Telligent also hosts automation rules that can be written to leverage the APIs to automate community processes. Reporting includes: Community health, Top searches, Searches with no results, Active/Viewed Content, Active/New Groups, Member participation and several more.
Score 8 out of 10
Vetted Review
Verified User
Verint Community is used as the platform that hosts an external online community to support connecting early childhood systems builders and professionals across the United States. It allows for peer-to-peer connections to form organically, provides a place for people from different organizations to work together on complex problems, provides a place for members to crowdsource and discuss resources from across the early childhood field, and ask for help and guidance from peers.
- Open API allows for integrations and custom development work so that you can enhance the out-of-the-box features
- Flexible back-end system administration and design elements that allow you to create the user experience that makes sense for your community and use cases
- Strong discussion forum functionality with multi-level threading
- Ability to create an online community that has public-facing groups and content as well as member-only, private, and secret groups.
- Search is strong
- While still not ideal, the reports/analytics are stronger than some other community platforms
- The user experience out-of-the-box could be improved, especially the new member onboarding and welcoming experience. For example, it isn't easy for users to figure out how to subscribe to the various applications that are turned on for a group (blog, calendar/events, wikis, ideas); by default group members are only subscribed to discussion forums. We wish that system admins could define default notification, subscription, and email digest settings for users.
- The design of some of the widgets could be improved and made consistent across application types.
- You can do anything you want with the Verint Community platform if you have a developer or a development team -- if you don't, it can be costly to enhance the out-of-the-box features to get the experience you are trying to build for your members.
- The Automation Rules that have been enhanced recently hold a lot of promise, but need to be made easier for a non-programmer. Some standard automation rules need to be created in order to support driving desired member behaviors.
- The system does not allow for file collaboration and isn't integrated out-of-the-box with file storage platforms like Google Drive, Box, Dropbox, etc. -- having version control on uploaded files would be a welcome enhancement. This would allow us to build collaboration groups where people from various organizations could more easily collaborate together on files.
- Our community is very new, so not a lot to report yet.
- We were able to launch our community in 4 days to respond to COVID-19 -- this has shown the possibility to our professional community of working together in an online community.
- Jive, Jive-x (Discontinued), MangoApps, Khoros Communities (Formerly Spredfast + Lithium), Higher Logic and inSided Social Business Platform
We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive.
September 11, 2020
THE Ideal Solution for Both Internal and External Communities!
Score 10 out of 10
Vetted Review
Verified User
Our organization uses Verint Community to ensure that all employees have access to the knowledge, resources, and networks they need to do their jobs whether it's asking questions, sharing best practices, or collaborating with others. While it originally started with a focus on one segment of the company, it's since spread out across the organization allowing all our employees to come together in one location which has vastly improved cross-functional collaboration.
- Intuitive interface that has been well received by a wide range of employees.
- Ridiculously impressive moderation tools that have allowed a small community team to scale.
- Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
- Very strong search. Not quite Google good, but one of the best in platform searches encountered.
- Out of the box interface is excellent and requires little customization to get going.
- Permissions can be a bit time consuming since they must be set group by group instead of at an admin level.
- Needs more options for integration that don't require significant technical expertise.
- Improved flow of knowledge and communication.
- More visible collaboration that has reduced redundant efforts.
Verint Community scored significantly better in our RFI efforts than all the other platforms considered. Ultimately we also needed a platform that could be deployed on-premise on our own servers and Verint was able to easily deliver.
September 10, 2020
If you can envision it, you can build it
Score 9 out of 10
Vetted Review
Verified User
Georgian uses Community to support the executives and staff at the companies they invest in - late-stage, high-growth tech companies. We use the community to enable better information transfer to help the companies in the Georgian portfolio scale faster. It is being used by Georgian internal staff, executives and staff at over 45 companies.
The business problem we are using Verint to address is the need to increase the speed and penetration of peer-led good practices and lessons learned to help our companies accelerate growth and avoid missteps. We have a very active community that includes private and public groups, a member directory, unique content, an expert center and a library of assets.
The business problem we are using Verint to address is the need to increase the speed and penetration of peer-led good practices and lessons learned to help our companies accelerate growth and avoid missteps. We have a very active community that includes private and public groups, a member directory, unique content, an expert center and a library of assets.
- Flexibility - if you can dream it, Verint can enable it!
- Search is powerful.
- Customer Support is very strong.
- Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
- Slack integration would be ideal.
- Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
- Helps us capture information better and share widely.
- Accelerate best practices.
- Increases find ability of information and people.
- Saves time.
- Reduces support costs.
- Helps us reach out strategic objectives & maintain competitive advantage.
- Jive, Jive-x (Discontinued), Hivebrite, Higher Logic, Khoros Communities (Formerly Spredfast + Lithium) and Vanilla Forums
There are many different enterprise ready community platforms on the market, and each one has its own superpowers. The greatest strength Verint has to offer is the complete control a community leader has over the design of the community to build their vision with few limitations.